Privacy Policy

Privacy and Security Statement

We know that your privacy is very important to you. That`s why protecting any personal information, such as your name, address, e-mail address or phone number that you provide to us is of the utmost importance to Premier and its divisions, affiliates brands. As a result, we have prepared this Privacy and Security Statement to let you know about the manner in which we collect, use, disclose and otherwise manage the personal information you entrust to us at any of our Premier store locations (the "Stores"), through Premier website (the "site"), or through our authorized service providers ("Service Providers").

When you provide personal information at our Stores, our site and to our Service Providers, you are consenting to the manner in which Premier will collect, use, disclose and otherwise manage your personal information, as set out below.

Collection and Use of Personal Information

We may collect personal information that you provide us when you

  • Purchase, order, return, exchange or request certain information about our products and services.
  • Sign up or register for Membership communications or offerings.
  • Visit or register with our site or participate in another feature of our site, such as a bulletin board.
  • Provide us with comments or suggestions.

We may also collect personal information about you from our Service Providers.

Online Registration

You do not have to register to browse through products but when you want to purchase Online Registration has to be done. When you register, you are asked for personal information such as your name, address, phone number, e-mail address, a password that you select and optionally, your interests. Your registration information may be used to help make your online shopping quicker and easier, by pre-filing certain parts of your shopping information. When you register you will have the opportunity to sign up for future marketing information from Premier.

Other Uses of Personal Information

Premier uses personal information, including information provided to us from our Service Providers, to continually assess and improve the products and services we offer. We would also like to inform you of products and services, sales and special offers that might benefit you. When you register online, you will have the opportunity to sign up for e-mails about our products, services, sales and special offers. We may also send you mail, e-mail or call you with information about our product and service offerings if you have provided us with your name and address, e-mail address or phone numbers at our Stores or at site.

Information about Others

At our site, you can submit information about other people and compose personalized messages to them. For example, you can order Premier Product and send them directly to a friend along with a personalized message composed by you. We consider the information you submit and the content of your personalized message to be a private communication between you and the recipient. Premier will not use or disclose any information you provide about someone else for any purpose other than.

  1. To ship the order and confirm delivery
  2. To identify or resolve technical problems or customer service issues
  3. As required by law and to comply with a court order or other legal process
  4. To respond to claims that your personalized messages violate the rights of third parties and
  5. To protect rights or property of Premier and its affiliates.

Your Suggestions

We use your suggestions & enquiries solely to monitor and/or improve the use and features of our Stores, our site and our product and service offerings.

Personal Information Disclosure

Premier will not trade, rent or sell your personal information, without your prior consent, except as otherwise set out herein.

Data Sharing for Catalog Mailings

We may share your name, address and transactional information about products you have purchased from our catalogs with third party companies to that you may receive future catalog offerings about products and services that may be of interest to you.

Companies that work with or on behalf of Premier

Some of our operations, such as our call centres, may be managed by unaffiliated companies. These companies may have access to your personal information of a confidential basis only to the extent necessary to perform their functions. In no event will these companies have the right to use your personal information for any reason other than to provide you with those specific services. Information provided by you will be used by Premier and its Service Providers to learn about the experiences of our customers so that we may enhance our programs and improve our level of service.

If your purchases are being shipped to you, we will share your shipping information on a confidential basis with our delivery service providers. Our delivery service providers are prohibited from using your personal information for any purpose other than making the delivery.

Sale of Business

Premier reserves the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets to a third party acquirer.


Please note that Premier must provide your personal information in response to a search warrant or other legally valid inquiry or order. Or to an investigative body in the case of a breach of an agreement or contravention of law. Or as otherwise required by law. We may also disclose personal information to assist us in collecting a debt owed by you.

Additional Information about Our Site

Visiting Our Site

In general, you can visit our site without telling us who you are or providing us with any information. However, we collect the IP (Internet protocol) addresses of all visitors to our site and other related information such as page requests, browser type, operating system and average time spent on our site. We use this information to monitor and improve our site.


Our site uses a technology called "cookies". A cookie is a tiny element of data that our site can send to your browser, which may then be stored on your hard drive so we can recognize you when you return. All pages on our site where you are prompted to log in or that are customizable require that you accept cookies. If you have registered with our site, these cookies (1) may let us know who you are (2) are necessary to access your account information (stored on our computers) in order to deliver products and personalized services, and (3) will provide us and our service providers with information that we will use to personalize our site in accordance with your preferences. Cookies are also required to optimize your shopping experience in that they allow you to add multiple items to your shopping basket before checking out. You may set your Web browser to notify you when you receive a cookie. However, shold you decide not to accept cookies from our site, you will limit the functionality we can provide when you visit our site.

Security of Personal Information

We will maintain the confidentiality of all personal information collected in our Stores, our site and from our Service Providers and will only disclose such information to employees and Service Providers who require such information for the purposes described in this Privacy and Secutity Statement. We maintain administrative, technical and physical safeguards to protect against unauthorized access, use, modification and disclosure of personal information in our custody and control.

Security Measures on Our Site

Secure Shopping

When you place orders on our site, all of your order information, including your card number and delivery address, is transmitted through the Internet using Secure Sockets Layer (SSL) technology SSL technology causes your browser to encrypt your order information before transmitting it to our secure server. SSL technology, an industry standard, is designed to prevent someone other than operators of our site from capturing and viewing your personal information.

Premier also takes the following measures to protect your personal information online.


To provide you with an increased level of security, online access to your personal information is protected with a password you select. We strongly recommend that you do not disclose your password to anyone. Premier will never ask you for your password in any unsolicited communication (including unsolicited correspondence such as letters, phone calls or e-mail messages).

Order Information

Since any order information you provide to us on our site will be transmitted using a secure connection. If your Web Browser cannot support this level of security, you will not be able to order products through our Site. No data transmission over the Internet can be guaranteed to be 100% secure. While we strive to protect your personal information from unauthorized access, use or disclosure, Premier cannot ensure or warrant the security of any information you transmit to us on our site.

Who We Are

We are a multi-product, multi-technology Group of companies manufacturing and marketing high quality kitchenware under the Trade Mark "Premier"

How to Contact Us

We want to assure you that Premier is dedicated to protecting your privacy. You can contact us through the any means provided in our contact us page in this site.

Changes to the Privacy and Security Statement

To help you track the changes to our Privacy and Security Statement, a history of material changes to our Privacy and Security Statement will be noted here. Beginning with changes published after September 1, 2009.

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